All products are processed for shipping within 24 hours of purchase. Standard shipping rates apply.
If you are not completely satisfied with a kpsessentials.com purchase or gift for any reason, please return it for a full refund. We regret that we are unable to cover the cost of return shipping or refund your original shipping charges unless the return was a result of our error. When you return your purchase to kpsessentials.com by mail within 14 days of purchase date, you will receive a full refund to your credit card for the price of the item(s). Call us Toll-Free at 866-512-7713 or emails us at email@example.com for a return merchandise authorization (RMA) number to be assigned to your return.
Carefully pack items into the box and include the completed invoice. Write the assigned RMA number on the outside of the box in large letters for easy receiving. Seal the box and ship to:
Attn: Returns Department 3759 Broadmoor Ave. Suite E Grand Rapids, MI 49512.
Take the package to any USPS, Fedex, or UPS location.
How long will it take to receive a credit for my returned items? Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
I ordered/received the wrong product, should I return it? If your online order is not as expected, please contact us at (866) 512-7713 for assistance.
My item arrived damaged. What should I do? If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at (866) 512-7713 for assistance.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at (866) 512-7713.
Please provide the order number along with your email address and phone number for fastest service.
i loved it. after putting it on over my face cream all i needed was a little powder to make my face look great. Thank you for the sample and the gift card to give me the chance to try these wonderful products.
I received this gift card from your company for doing a review on one of your products! Thank you again! (Probably don’t need to ask for a review on a gift card, y’all)
Super easy to use. User friendly website
In my 45 years this is the only face cream that I like to use. You can feel it working as soon as you put it on. My face always feels fresh and clean. Thank you KPS.